What you're agreeing to.
A pre-order means paying for something that does not exist yet. That is a real thing to ask of somebody, so this page states the terms plainly instead of burying them.
We charge when you order
Your card is charged at checkout, not at dispatch. That money pays for the run - it is how the pieces get made at all. Nothing is sitting in a warehouse waiting.
When it ships
Every pre-order piece shows its ship date on its own page, before you pay. Currently open:
| Piece | Ships by | Pre-order closes |
|---|---|---|
| MEALLDAY Melt Hoodie | not yet set | — |
| MEALLDAY Melt Jockstrap | not yet set | — |
| MEALLDAY Melt Boxer Brief | not yet set | — |
| MEALLDAY Melt Brief | not yet set | — |
| MEALLDAY Melt Socks | not yet set | — |
| MEALLDAY Melt Tee | not yet set | — |
If a piece does not show a date, do not pre-order it. Tell us instead - a pre-order without a date is us asking you to trust an open-ended wait, and we would rather fix that than take the money.
Your right to cancel
If we cannot ship by the date shown, you can cancel for a full refund. We will email you before the date passes, tell you the new date, and ask whether you want to wait or be refunded. If you do not reply, and the delay is more than 30 days, we refund you rather than hold your money.
This is not us being generous. Under the US FTC Mail Order Rule, a seller who charges up front and misses the stated shipping window has to offer you the choice to cancel and be refunded - and where no window was stated, that clock is 30 days. Buyers in the UK and EU also have a 14-day cancellation right on distance sales. We would rather write that down than have you discover it in a dispute.
Delays we do not control
Freight, customs and carrier backlogs can move a date. When that happens you get an email with the new date and the choice above. What you will not get is silence.
Returns once it arrives
You have 15 days from delivery to return an unworn piece by mail. Pre-ordering does not reduce your return rights.
Some pieces are marked final sale for hygiene reasons. That is stated on the product page before you pay, never after.
Questions before you commit
Ask us. Contact gets a human. If the answer changes whether you would buy, we would rather you asked than guessed.