MAD

HELP/FAQ

 

COVID-19

ACCELERATED HYGIENE AND SAFETY PROTOCOLS

We wish to reassure you that Me All Day ( MAD ) adheres to hygiene and sanitation guidelines and protocols that have been put in place by all local governing organizations. As informed by the WHO (World Health Organization) it is safe to receive packages. We advise you to visit their website for more information.

Me All Day ( MAD ) PRODUCTS

SIZE INFORMATION

Please consider, all Me All Day ( MAD ) products are shown in Italian sizes and all products have Italian size labels. You can find a Size Table for each product.
The Size Table serves as an indicator to help you to find the right size. Please don’t forget, if you have selected the wrong size, you have the possibility to return the item.
Should you have any doubts regarding sizing, our Client Service team will be more than happy to assist you.

PRODUCT AVAILABILTY IN Me All Day ( MAD ) ONLINE STORE

All items that you can see in the Me All Day ( MAD ) Online Store are in stock, however, single sizes and/or colors can already be sold out as we only stock only an exclusive amount of items. In case your desired size and/or color are not available at the moment, you can leave your e-mail address to be notified when they are eventually back in stock.

PRODUCT AVAILABILITY IN Me All Day ( MAD ) BOUTIQUES

The Me All Day ( MAD ) Online Store shows only articles that are available for sale online. If you would like to know about availability in ourMe All Day ( MAD ) boutiques, please contact our Client Service team via our Contact form or check the Store Locator page to call the store closest to you.

PAYMENT INFORMATION

PAYMENT METHODS

The Me All Day ( MAD ) Online Store accepts the following payment methods:

(i) Credit cards
(ii) PayPal

We accept the following Credit Cards: MasterCard, Visa and American Express. Your card or Klarna account will not be charged until your order has left our warehouse. In case of payment through PayPal, the amount will be charged the day of the order. When sending goods back, the amount will be credited back to your bank or PayPal account. When sending goods back, the amount will be credited back to your original method of payment.

PAYMENT SECURITY

Your card information is encrypted in our system using 128-bit SSL technology. This high standard of security means shopping with a credit card on Me All Day ( MAD ) is secure, and ensures that your data will under no circumstances be accessible by third parties.

We work with CyberSource to process your credit card information. CyberSource is owned by Visa International and is one of the largest payment transaction companies on the Internet. Your credit card and billing information is recorded via a fully encrypted Secure Socket Layer connection (SSL). This and your other personal information are safe and secure and will only be used for your intended purpose.

To ensure that your online credit card payment is as secure as possible, we use Verified by Visa and MasterCard® SecureCode™, internationally recognized authentication technology collectively known as 3D Secure. 3D Secure protects your credit cards against unauthorized use to minimize the risk of online credit card fraud.

To use 3-D Secure you need to register at your Bank.

TAXES AND DUTIES

Taxes are calculated according to your shipping destination and itemized on the Order Summary Page. A summary of applicable duties and taxes is shown at checkout before completing order payment.

U.S.

For orders shipped to a U.S. delivery address, Me All Day ( MAD ) charges state and local taxes on online transactions, as required by applicable law.

Important sales tax information for goods shipped to Kentucky, Oklahoma, South Carolina, South Dakota and Vermont
Please note that Me All Day ( MAD ) is not obligated to, and does not, collect sales tax on any goods shipped to the states of Kentucky, Oklahoma, South Carolina, South Dakota and Vermont (the “Exempt States”). Unless your purchase is specifically exempt from taxation, it is subject to the payment of sales tax and to the tax laws in the Exempt State to which your order is shipped. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Each Exempt State requires purchasers to report all purchases that were shipped to such Exempt State and that were not taxed at the time of purchase, and to pay the appropriate sales taxes on such purchases, pursuant to the applicable laws of such Exempt State. Taxes should be reported and paid pursuant to the tax laws and regulations of each Exempt State.

CUSTOMER ACCOUNT & SECURITY WITHIN THE ONLINE STORE

MY ACCOUNT & PASSWORD

The registration at the Me All Day ( MAD ) Online store comes with various benefits:

  • Track your orders and review past purchases
  • Create a personal wishlist and share it with your family & friends or print it out
  • Manage your personal data and save your preferred settings
  • Manage your account details and address book
  • Be invited to online events, exclusive products and special promotions

If you forgot your password, please click here to change it or follow the ‘FORGOT PASSWORD’ instructions on the Log-in / Registration page. You will then receive a new password.

DATA SECURITY (SSL)

To help ensure that your shopping experience is safe, Me All Day ( MAD ) uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of your browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. Please note thatMe All Day ( MAD ) may use your contact details to inform you about new arrivals, exclusive products and services via email. If you would prefer not to receive these updates, please unsubscribe from our mailing list.

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